A 22-property hotel chain was running a legacy on-premise PMS with no channel manager integration, causing overbooking and revenue leakage.
Team
8 engineers + 1 hospitality consultant
Timeline
20 weeks end-to-end
Client
Hotel Chain (22 properties)
Outcomes Delivered
0%
Overbooking Rate (from 3.1%)
14%
RevPAR Improvement
4.8/5
Guest App Rating
Integrated with 8 OTA channel managers (Booking.com, Expedia, Airbnb, etc.) via API for real-time rate and availability synchronisation.
Built a dynamic pricing engine using a rule-based + ML hybrid model that adjusts room rates based on occupancy, competitor rates, and local events.
Developed a guest-facing mobile app (Flutter) with mobile check-in, digital room key, in-app service requests, and express checkout.
Implemented a revenue management dashboard with forward-looking demand forecasts, pickup reports, and competitor rate benchmarking.
Integrated with ERPNext for financial reporting, payroll, and procurement, replacing 3 separate legacy systems.
Built a cloud-native PMS with real-time channel manager, dynamic pricing engine, and a guest-facing mobile app for check-in and service requests.
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