Everyvehicle,everyagent,everytask—undercontrol.
A unified fleet and field force management platform that gives operations teams complete visibility, intelligent dispatch, and the analytics to continuously improve.
What we build
Managing a distributed fleet or field workforce is a coordination challenge that compounds with scale. Digital Prizm's Fleet & Field Force Management System gives operations teams real-time visibility into every asset and agent, intelligent task assignment, and the performance analytics to identify and eliminate operational inefficiencies.
Deployed across logistics companies, utility providers, field service organizations, and government agencies — our platform has managed 50,000+ field agents simultaneously, reduced operational costs by 30%, and improved first-time fix rates from 65% to 91%.
Feature Coverage
Core Capabilities
Real-time Fleet Tracking
Live GPS tracking for all vehicles and field agents with sub-second updates, status monitoring, and geofence-triggered alerts.
Intelligent Task Assignment
Automated work order assignment based on agent skills, proximity, availability, and workload — optimizing coverage and minimizing travel time.
Field Agent Mobile App
iOS and Android app with task management, navigation, checklist completion, photo capture, and offline mode for remote areas.
Maintenance Scheduling
Predictive and preventive maintenance scheduling based on mileage, usage patterns, and manufacturer recommendations — reducing breakdowns by 45%.
Performance Analytics
Individual and team performance dashboards tracking productivity, utilization, compliance, and KPIs — with automated exception reporting.
Customer Communication
Automated appointment reminders, arrival notifications, and service completion confirmations — reducing no-shows and improving customer satisfaction.
Fleet & Field Force KPIs vs. Targets
Visual Comparison
The Challenge
A utility provider with 3,000 field engineers had no real-time visibility into field operations, paper-based work orders, 65% first-time fix rate, and rising overtime costs due to inefficient scheduling.
Our Solution
Digital Prizm deployed a complete field force management platform: real-time tracking, intelligent task assignment, mobile app with offline mode, and predictive maintenance scheduling.
Integrations & Compatibility
Pre-built connectors and APIs for seamless integration with your existing systems
ERP & CRM
Cloud & Infra
Other
Frequently Asked Questions
We support all major GPS hardware vendors via standard MQTT and HTTP protocols. We also provide mobile SDKs for agent app integration.
Ready to deploy this solution?
Schedule a consultation with our solution architects. We'll assess your requirements and provide a detailed implementation plan within 48 hours.
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