Terms of Service

By accessing or using the website at digitalprizm.net or engaging Digital Prizm Pvt. Ltd. ("Digital Prizm", "we", "our", or "us") for any services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use our website or services.

These Terms apply to all visitors, users, clients, and others who access or use our website or services. Additional terms may apply to specific services and will be set out in a separate Statement of Work or Master Services Agreement.

Digital Prizm provides technology consulting, software development, data engineering, AI/ML, blockchain, and related professional services ("Services"). The specific scope, deliverables, timelines, and fees for any engagement are defined in a mutually executed Statement of Work ("SOW") or Master Services Agreement ("MSA").

We reserve the right to modify, suspend, or discontinue any aspect of our website or services at any time without notice, though we will make reasonable efforts to notify active clients of material changes to services they are receiving.

When engaging Digital Prizm for services, you agree to:

• Provide accurate, complete, and timely information, materials, and access required for project delivery.
• Designate a primary point of contact with authority to make decisions on your behalf.
• Review and provide feedback on deliverables within agreed timeframes.
• Ensure that any materials you provide to us do not infringe third-party intellectual property rights.
• Pay all fees as specified in the applicable SOW or MSA.

Unless otherwise specified in an SOW or MSA, the following payment terms apply:

• Invoices are payable within 30 days of the invoice date.
• Late payments accrue interest at 1.5% per month (or the maximum rate permitted by law, if lower).
• We reserve the right to suspend services for accounts with overdue balances exceeding 15 days.
• All fees are exclusive of applicable taxes, which are the client's responsibility.

Both parties agree to keep confidential any non-public information disclosed in connection with an engagement, including technical specifications, business plans, pricing, and client data. This obligation survives termination of any engagement for a period of 3 years. Confidentiality obligations do not apply to information that is publicly available, independently developed, or required to be disclosed by law.

To the maximum extent permitted by applicable law, Digital Prizm shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, goodwill, or business interruption — arising from your use of our website or services, even if we have been advised of the possibility of such damages.

Our total aggregate liability for any claim arising from or related to our services shall not exceed the total fees paid by you to Digital Prizm in the 12 months preceding the claim.

You agree to indemnify, defend, and hold harmless Digital Prizm and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your use of our services, your violation of these Terms, or your infringement of any third-party rights.

Digital Prizm warrants that services will be performed in a professional and workmanlike manner consistent with industry standards. Except as expressly stated, our website and services are provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

Either party may terminate an engagement for convenience with 30 days' written notice. Either party may terminate immediately for material breach if the breach is not cured within 15 days of written notice. Upon termination, you will pay for all work completed up to the termination date. Provisions that by their nature should survive termination (including confidentiality, IP ownership, and limitation of liability) will do so.

These Terms are governed by the laws of India. Any dispute arising from these Terms or our services shall first be subject to good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Bengaluru, India, under the rules of the Indian Arbitration and Conciliation Act, 1996. Notwithstanding the foregoing, either party may seek injunctive relief in any court of competent jurisdiction.

We reserve the right to modify these Terms at any time. Material changes will be communicated by updating the "Last updated" date and, where appropriate, by direct notification to active clients. Continued use of our services after changes take effect constitutes acceptance of the revised Terms.