AR-Assisted Field Service for Telecom Infrastructure
A telecom operator's field engineers were spending 40% of site visit time on documentation and remote expert consultation for complex faults.
Team
7 engineers + 1 AR specialist
Timeline
16 weeks end-to-end
Client
Telecom Infrastructure Operator
Outcomes Delivered
55%
First-time Fix Rate Improvement
38%
Average Site Visit Duration Reduction
$1.6M
Annual Field Service Cost Savings
How we delivered it
Digitised 2,400 equipment manuals and fault resolution procedures into a structured knowledge base searchable by equipment model and fault code.
Built an AR overlay engine that recognises equipment via camera and superimposes the relevant schematic, component labels, and fault history.
Implemented a live expert video call feature with screen annotation, enabling remote specialists to guide field engineers in real-time.
Developed an offline mode that caches the 200 most common equipment procedures for use in areas without mobile connectivity.
Integrated with the client's work order management system to automatically close resolved faults and log parts used during each visit.
What we built
Built an AR-assisted field service app that overlays equipment schematics, fault history, and live expert video guidance on the engineer's device.
Similar projects
Ready to achieve similar results?
Let's discuss your challenge and design a solution that delivers measurable outcomes — on time and within budget.
Ready to build your next platform? Get a free technical assessment →